Frequently Asked Questions
Everything you need to know about your Burju Shoes experience.
How do I determine the right size for my dance shoes?
We recommend referring to our specific size guide found on each product page. Our shoes generally follow standard street shoe sizing, but some styles may require sizing up or down depending on the width and material.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. Exchanges are processed free of charge for domestic orders to ensure you get the perfect fit for your performance.
How long will it take to receive my order?
In-stock items typically ship within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Do you offer different heel heights and types?
Yes, many of our styles are customizable. You can choose from various heel heights ranging from 2 to 4 inches, and select between flared, stiletto, or practice heels to suit your dance style.
Can I wear Burju shoes outside or are they only for the dance floor?
While our suede-soled shoes are strictly for indoor dance floors, we offer many styles with 'street soles' that are designed for outdoor wear and versatile everyday fashion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Afterpay.